The Public Safety Telecommunicator's Role in Roadway Safety

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The Public Safety Telecommunicator's Role in Roadway Safety

Credit Hours: 1
Approximate reading time: 0.5 Hours
Approximate online time: 0.5 Hours

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This CE activity is accredited by the Commission on Accreditation for Pre-Hospital Continuing Education (CAPCE) for 1 F3 CEH.

Unless stated otherwise in the course abstract, the officers of Cumberland Valley Volunteer Firefighter’s Association, Emergency Responder Safety Institute, and individuals participating in the development, delivery, and review of this educational program have no conflicts of interest to be disclosed.

Program Abstract

Public safety telecommunicators (dispatchers, call takers, 911 operators, telecommunicators, and traffic management center operators) are an integral part of safe response to roadway incidents. The work that telecommunicators do shortens the duration of incidents, which in turn reduces motorist delays and increases motorist safety. However, due to circumstances like lack of proximity to the incident and non-visual communications methods, they may not feel like they are part of the team. This module presents ways to better integrate public safety telecommunicators into the roadway incident response team.

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Advance Warning

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After Action Review for Roadway Incidents

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Autonomous Vehicles

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Blocking Procedures at Roadway Incidents

Blocking Procedures at Roadway Incidents

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Connected Vehicles

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Fire Service Collaboration with Towing & Recovery Operations

Fire Service Collaboration with Towing & Recovery Operations

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The First 15 Minutes at Roadway Incidents

The First 15 Minutes at Roadway Incidents

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Helmets and Head Protection for Roadway Incidents 2025

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High Visibility Innovations

High Visibility Innovations

It is widely known that the visibility of responders is a key factor in safe emergency operation on the roadways.

Innovative Temporary Traffic Control Devices & Methods

Innovative Temporary Traffic Control Devices & Methods

This program raises awareness about these new devices, technologies, and methods so departments can evaluate whether these options can be adopted in their communities.

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Manual Traffic Control

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This program lays the foundation for successful manual traffic control and offers recommended procedures for manually directing traffic safely and effectively.

Move It or Work It

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National Unified Goal for Traffic Incident Management

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New Technologies in Emergency Vehicle Lighting

New Technologies in Emergency Vehicle Lighting

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This program delves into the topic of professionalism at the organizational and personal level to give both leadership and boots-on-the-ground responders.

The Public Safety Telecommunicator's Role in Roadway Safety

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This module presents ways to better integrate public safety telecommunicators into the roadway incident response team.

Recommended Practices for TIM SOPs

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Roadway Incident Safety Training Guidance for Fire Officers

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Safe Fire Service Traffic Control Practices

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The Safety Officer’s Role in Roadway Incident Response

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Safety Service Patrols: An Underutilized Partner

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This module presents best practices in deploying emergency optical warning devices, called here "emergency lighting."

Setting Up a Traffic Incident Management Unit

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This self–paced program uses existing Fire Police units as examples for demonstrating how an agency can set up a dedicated traffic incident management unit.

Sobriety Checkpoint Safety

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Special Circumstances: Safe Operations for Vehicle Fires

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Special Hazards

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Starting and Sustaining a TIM Committee

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TIM Techniques for Weather Events

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Traffic Incident Management on Rural Roads

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Traffic Incident Management Requirements in NFPA 1550

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Traffic Incident Management: Incident Command & Management

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Traffic Incident Management: Model Practices & Procedures

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ResponderSafety.com and The Responder Safety Learning Network (RSLN) are a project of the Emergency Responder Safety Institute (ERSI), a Committee of the Cumberland Valley Volunteer Fireman's Association. The RSLN is an online training network delivering critical safety training for roadway incident responders. All training is free and delivered 24/7/365 on demand. The self-paced modules include critical components of roadway operations safety in an emergency situation, including: Advance Warning, Blocking, High Visibility, Traffic Control, Public Outreach, Incident Command, and more. Register online to get started.